Senior Account Manager

Job Description

A bit about us 

Hello! We are Avvio Reply. We’re a full-service creative agency specialising in employee experience and internal communications. We work with our clients to create engaged employees who perform at their best. We have an in-house team of consultants, creatives, developers, events experts and experiential specialists all passionate about creating amazing workplace experiences. We work with all sorts of businesses and industries but they all have one thing in common – they care about their people. And so do we. 

A bit about you 

We’re looking for Account Managers who are… 

  • People-people

  • Team players 

  • Energetic and enthusiastic 

  • Ready to hit the ground running 

  • Ambitious and keen to learn 

  • Confident and capable communicators 

  • Creative thinkers 

  • Open-minded to new technologies and ways of working 

  • Good negotiators 

  • Organised and excellent at multi-tasking 

  • Reliable, committed and a safe pair of hands 

  • Solutions focused 

  • Dedicated to customer excellence 

  • Motivational leader 

  • Strong relationship builder 

And ideally you’ll be degree educated or have relevant agency experience. 

A bit about the role 

At Avvio, every day really is different. But here’s some of the things you’ll be doing: 

  • Manage and develop client accounts through consistent high-standards of delivery and strong relationship building 

  • Manage and mentor account teams, leading by example and getting the best out of everyone 

  • Establish business objectives for each client project and provide a full and detailed proposal that meets given budget, deadlines and which achieves the business objectives 

  • Responsible for the client team’s productivity, outlook and output, whilst achieving the highest possible standards 

  • To constantly monitor, liaise with and update all members of the project team on a regular basis 

  • Manage own time effectively and understand the need to prioritise tasks or delegate where needed, flagging if more resource is required 

  • Head up pitches and presentations, managing the development through the studio, working alongside the Senior Team 

  • Write strategic and tactical proposals (alongside Senior Team) for projects and pitches 

  • Ensure all client communications are checked and are high standard prior to going to the client 

  • Effectively manages, develops and mentors people either through line management, client teams or internal departments 

  • Ensure Avvio administration procedures (Geco, CRM system, Microsoft Teams etc.) and processes, (Scoping meetings, Kick offs, Studio bookings etc.) are being carried out by yourself and the team 

  • To be fully accountable for gross margin achievement on all your projects 

What else is expected? 

  • Step back and look at the big picture – Is this within the client’s expectations? Have Avvio out priced ourselves? 

  • Looking beyond the day-to-day activity to second guess and spot things coming 

  • To build and maintain excellent working relationships with clients from a strategic as well as tactical point of view 

  • Understand and anticipate client strategic and tactical needs 

  • Secure future business and growth by recognising opportunities for Avvio as early as possible, and by bringing Avvio’s capabilities to the attention of the client 

  • As the main touch point for Avvio ensure you are always available for the client 

  • Create a good team spirit amongst all staff to ensure co-operation and efficiency at all times 

  • Manage client and Avvio project-related stress in a calm, positive, objective and constructive manner 

  • Is aware of Avvio’s capabilities, brand ethos and client portfolio 

  • Demonstrates self-motivation and strive for continual improvement 

  • Challenges the process, identifies and actions realistic alternatives 

  • If client demands mean the team has to work late, or go the extra mile – we work as a team to achieve this 

Additional skills/abilities: 

  • Help the team prioritise and cope 

  • Negotiate in an assertive, positive and friendly manner 

  • Excellent presentation skills 

  • Superb communication and negotiation skills at all levels (to include problem solving and resolving escalated issues) 

  • Proven track record of successful client management and profitable account development 

  • Excellent budget planning and management, cost control and profit maximisation skills 

  • 3-6 years agency experience in comparable environment 

  • A professional qualification such as a CIM or DMI an advantage 

  • IT literate, numerate and analytical  

A few final words 

We asked some of the Avvio team what it was that they liked about working for Avvio. While “dogs” came up a lot, what really stood out was the people, the culture and the team spirit. 

As well as a culture and team we are extremely proud of, we’re confident we can offer you room to grow and develop in a stable and reliable environment. We’re part of Reply, a global group specialising in tech, creativity and business transformations. This means we have the autonomy to operate as our own boutique agency, but with the added security of being part of a successful global network. 

So, if you’d like to be part of the Avvio family, we’d love to hear from you!